Shipping Event Merchandise

Overview

Use the Shipping section to define how your event merchandise is delivered to participants. Configure shipping methods per country, set delivery costs, and optionally pass shipping fees to participants at registration.

Creating a Shipping Method

Click + to create a new shipping method for medals, t-shirts, and other event merchandise. The dialog lets you configure:

• General – Method name, target country (ISO code), price per item or flat rate, currency, and estimated delivery days.
• Carrier Details – Carrier name (e.g. DHL, Royal Mail), service level, and any carrier-specific parameters.
• Package Settings – Weight limits and package dimensions for your merchandise.
• Options – Enable tracking, signature requirements, and active status.

Shipping Types for Events

• Delivered to participants – Medals and t-shirts shipped to participant addresses.
• On-site pickup – Merchandise available for pickup at your event location.
• Bulk shipment – One shipment to an event location (school, company, venue) for local distribution.

CSV Import and Export

Use CSV files to manage multiple shipping methods efficiently:

• Export your current shipping configuration for backup or modification.
• Import country-specific methods in bulk when setting up multi-country events.
• Import tracking numbers and delivery confirmations from your carrier.

Managing Shipping Costs

Decide whether to absorb shipping costs or pass them to participants:

• Set individual costs per shipping method.
• Apply the same cost across all merchandise items or per item.
• Display shipping cost at registration checkout.