Sales & Orders

Overview

The Sales section shows all merchandise orders for your event – online registrations, shop purchases, and on-site sales. Track order status from receipt through shipment, assign recipients from your participant list, and export for fulfillment.

Order Sources

• Online Orders – Participants buy merchandise during or after registration on your event website.
• On-Site Orders – Manual entries for merchandise sold at the event location.
• Coupon Redemptions – Orders created when participants use gift coupons.

Managing Orders

View all orders with date, participant, items, and price. Click an order to edit details:

• Order Details – Title, status (New, Processing, Shipped, Delivered), notes, and any applied discounts.
• Products – View and adjust items ordered (medals, t-shirts, starter packs) and quantities.
• Recipient – Select or confirm the participant receiving the merchandise. Filter participants by team or category.
• Shipping – Choose shipping method (standard, express, or on-site pickup) and track shipping cost.
• Payment – View payment status and amount.

Order Status Tracking

• New – Order received, awaiting processing.
• Processing – Merchandise being prepared for shipment or pickup.
• Shipped – Order dispatched to participant.
• Delivered – Merchandise received by participant.

Export Orders

Export orders for your fulfillment workflow, accounting, or shipping provider:

• PDF Export – Print picking lists or delivery notes for on-site fulfillment.
• CSV Export – Import into your shipping provider's system with recipient addresses and item details.
• XML Export – Integration with inventory or accounting software.

Filter exports by status, shipping method, or date range to match your fulfillment process.